Service Support
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Service concept

With a perfect after-sales service system, after-sales support system created by a professional team, as well as professional training and other services, you can enjoy the VIP full after-sales service guarantee.

Service Hotline

Provide 7 × 24-hour service hotline and network message, our professional technicians will answer any questions for you in time:（+86-0755-82967058）24-hour service hotline

After-sales service

1. pre-sales service

Product consultation and demonstration

• Provide detailed product descriptions and technical parameters to help customers understand the performance, use and benefits of the product.

• According to customer requirements, conduct product demonstration to show its actual operation effect and reliability.

• Provide a full turnkey solution according to the different needs of customers.

Technical Support

• Provide professional technical support to answer customer questions about product technology, usage and application scenarios.

• Assist customers in the selection process to ensure that the selected products meet their actual needs.

Contract and Quotation

• Provide clear contract terms and quotations to ensure that the rights and interests of both parties are protected.

• Flexibility to adjust pricing strategies to meet different customer needs and budgets.

2. in-sale service

Order Tracking and Logistics

• Provide order tracking services to ensure that customers can understand the order status and delivery time in real time.

• Choose reliable logistics partners to ensure that products reach customers on time and safely.

Installation and commissioning

• Send professional technicians to the customer site for installation and commissioning to ensure the normal operation of the equipment.

• In the process of installation and commissioning, to provide customers with operational training and guidance to ensure that customers can master the use of equipment.

Quality inspection

• Strict quality inspection of the product before shipment to ensure that the product is defect-free and trouble-free.

3. after-sales service

Warranty and Repair:

• Provide professional warranty service.

• Provide response within 48 hours to ensure that problems encountered by customers during use can be resolved in a timely manner.

Technical support and training:

• To provide customers with 7 x 24 hours of technical support services to answer customer questions encountered in the use of the process.

• Provide customers with technical guidance on the use and maintenance of equipment on a regular basis to ensure that the equipment is in the best condition for a long time.

Customer Feedback and Improvement:

• Establish a customer feedback mechanism to actively collect customer comments and suggestions.

• In response to customer feedback questions and suggestions, timely improvement and optimization, improve product quality and service level.

After-sales service network:

• Establish a comprehensive after-sales service network to ensure that customers can enjoy timely and efficient service.

• Establish close working relationships with local partners to ensure full utilization of resources and timely service response.